.support-page {
  min-height: 100vh;
}

.support-app {
  min-height: 100vh;
}

.support-topbar {
  position: sticky;
  top: 0;
  z-index: 700;
  display: flex;
  min-height: 72px;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  padding: 12px 28px;
  border-bottom: 1px solid var(--line);
  background: rgba(8, 9, 13, .96);
  backdrop-filter: blur(24px) saturate(130%);
}

.support-heading,
.support-controls,
.case-header,
.case-identity,
.case-header-actions,
.case-badges,
.draft-actions {
  display: flex;
  align-items: center;
}

.support-heading {
  gap: 13px;
}

.support-heading h1 {
  margin: 0;
  font-family: var(--dp);
  font-size: 20px;
  font-weight: 620;
  letter-spacing: -.02em;
}

.back-link,
.case-back,
.icon-button {
  display: grid;
  width: 40px;
  height: 40px;
  flex: 0 0 40px;
  place-items: center;
  border: 1px solid var(--line);
  border-radius: 11px;
  background: rgba(255,255,255,.025);
  color: var(--text-soft);
  cursor: pointer;
  text-decoration: none;
}

.back-link:hover,
.case-back:hover,
.icon-button:hover {
  border-color: var(--line-strong);
  background: rgba(255,255,255,.05);
  color: var(--text);
}

.back-link svg,
.case-back svg,
.icon-button svg {
  width: 17px;
  stroke: currentColor;
}

.support-controls {
  min-width: 0;
  justify-content: flex-end;
  gap: 9px;
}

.support-search {
  display: flex;
  width: clamp(190px, 23vw, 310px);
  height: 40px;
  align-items: center;
  gap: 8px;
  padding: 0 10px;
  border: 1px solid var(--line);
  border-radius: 11px;
  background: rgba(255,255,255,.025);
  transition: border-color .18s ease, box-shadow .18s ease, background .18s ease;
}

.support-search:focus-within {
  border-color: rgba(115,245,173,.34);
  background: rgba(255,255,255,.04);
  box-shadow: 0 0 0 3px rgba(115,245,173,.055);
}

.support-search svg {
  width: 15px;
  flex: 0 0 15px;
  stroke: var(--muted);
}

.support-search input {
  min-width: 0;
  flex: 1;
  border: 0;
  outline: 0;
  background: transparent;
  color: var(--text);
  font-size: 10px;
}

.support-search input::placeholder {
  color: var(--dim);
}

.mode-pill {
  display: inline-flex;
  min-height: 40px;
  align-items: center;
  gap: 8px;
  padding: 0 12px;
  border: 1px solid rgba(255,197,104,.2);
  border-radius: 11px;
  background: var(--am-soft);
  color: var(--am);
  font-size: 8px;
  letter-spacing: .1em;
  text-transform: uppercase;
}

.mode-pill > span {
  width: 6px;
  height: 6px;
  border: 1px solid currentColor;
  border-radius: 50%;
}

.support-main {
  width: min(1800px, 100%);
  margin: 0 auto;
  padding: 30px 28px 48px;
}

.support-intro {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 24px;
  margin-bottom: 20px;
}

.support-intro h2 {
  margin: 7px 0 6px;
  font-family: var(--dp);
  font-size: clamp(28px, 3vw, 42px);
  font-weight: 630;
  letter-spacing: -.04em;
}

.support-intro p {
  max-width: 720px;
  margin: 0;
  color: var(--muted);
  font-family: var(--dp);
  font-size: 13px;
  line-height: 1.55;
}

.section-kicker {
  color: var(--ph);
  font-size: 8px;
  letter-spacing: .2em;
  text-transform: uppercase;
}

.coverage-state {
  display: flex;
  min-width: 220px;
  align-items: center;
  gap: 11px;
  padding: 12px 14px;
  border: 1px solid var(--line);
  border-radius: 13px;
  background: rgba(255,255,255,.025);
}

.coverage-dot {
  width: 9px;
  height: 9px;
  flex: 0 0 9px;
  border-radius: 50%;
  background: var(--am);
  box-shadow: 0 0 12px rgba(255,197,104,.5);
}

.coverage-state.is-complete .coverage-dot {
  background: var(--ph);
  box-shadow: 0 0 12px rgba(115,245,173,.55);
}

.coverage-state.is-error .coverage-dot {
  background: var(--rd);
  box-shadow: 0 0 12px rgba(255,107,121,.5);
}

.coverage-state strong,
.coverage-state small {
  display: block;
}

.coverage-state strong {
  color: var(--text-soft);
  font-size: 9px;
  font-weight: 400;
}

.coverage-state small {
  margin-top: 4px;
  color: var(--dim);
  font-size: 8px;
}

.support-metrics {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}

.metric-card {
  position: relative;
  min-height: 126px;
  overflow: hidden;
  padding: 16px;
  border: 1px solid var(--line);
  border-radius: 15px;
  background: var(--surface);
  color: var(--text);
  text-align: left;
  cursor: pointer;
  transition: transform .18s ease, border-color .18s ease, background .18s ease;
}

.metric-card::after {
  position: absolute;
  right: -25px;
  bottom: -55px;
  width: 120px;
  height: 120px;
  border: 1px solid rgba(255,255,255,.04);
  border-radius: 50%;
  content: '';
}

.metric-card:hover {
  transform: translateY(-1px);
  border-color: var(--line-strong);
  background: var(--surface-strong);
}

.metric-card.is-static {
  cursor: default;
}

.metric-card.is-static:hover {
  transform: none;
  border-color: var(--line);
  background: var(--surface);
}

.metric-card.is-active {
  border-color: rgba(115,245,173,.24);
  background: linear-gradient(145deg, rgba(115,245,173,.09), rgba(17,20,29,.92));
}

.metric-card span,
.metric-card small,
.metric-card strong {
  display: block;
}

.metric-card span {
  color: var(--muted);
  font-size: 8px;
  letter-spacing: .12em;
  text-transform: uppercase;
}

.metric-card strong {
  margin-top: 17px;
  font-family: var(--dp);
  font-size: 31px;
  font-weight: 640;
  letter-spacing: -.04em;
}

.metric-card small {
  margin-top: 5px;
  color: var(--dim);
  font-size: 8px;
}

.source-warning {
  margin-bottom: 14px;
  padding: 11px 13px;
  border: 1px solid rgba(255,197,104,.18);
  border-radius: 11px;
  background: var(--am-soft);
  color: var(--am);
  font-size: 9px;
  line-height: 1.5;
}

.support-grid {
  display: grid;
  min-height: 680px;
  grid-template-columns: minmax(330px, 420px) minmax(0, 1fr);
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 17px;
  background: rgba(11,13,19,.72);
  box-shadow: 0 30px 80px rgba(0,0,0,.22);
}

.queue-pane {
  min-width: 0;
  border-right: 1px solid var(--line);
  background: rgba(7,9,13,.46);
}

.queue-toolbar {
  position: sticky;
  top: 0;
  z-index: 3;
  padding: 13px;
  border-bottom: 1px solid var(--line);
  background: rgba(10,12,17,.95);
}

.filter-chips {
  display: flex;
  gap: 6px;
  overflow-x: auto;
  scrollbar-width: none;
}

.filter-chips::-webkit-scrollbar {
  display: none;
}

.filter-chip {
  min-height: 34px;
  flex: 0 0 auto;
  padding: 0 11px;
  border: 1px solid var(--line);
  border-radius: 9px;
  background: rgba(255,255,255,.018);
  color: var(--muted);
  font-size: 8px;
  cursor: pointer;
}

.filter-chip:hover {
  border-color: var(--line-strong);
  color: var(--text-soft);
}

.filter-chip.is-active {
  border-color: rgba(115,245,173,.24);
  background: var(--ph-soft);
  color: var(--ph);
}

.queue-count {
  display: block;
  margin-top: 10px;
  color: var(--dim);
  font-size: 8px;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.case-list {
  max-height: 736px;
  overflow-y: auto;
  overscroll-behavior: contain;
  scrollbar-color: var(--line-strong) transparent;
  scrollbar-width: thin;
}

.case-row {
  position: relative;
  display: grid;
  width: 100%;
  grid-template-columns: 38px minmax(0,1fr) auto;
  gap: 10px;
  align-items: start;
  min-height: 112px;
  padding: 14px;
  border: 0;
  border-bottom: 1px solid rgba(255,255,255,.045);
  background: transparent;
  color: inherit;
  text-align: left;
  cursor: pointer;
}

.case-row:hover {
  background: rgba(255,255,255,.025);
}

.case-row.is-selected {
  background: linear-gradient(90deg, rgba(115,245,173,.09), rgba(115,245,173,.015));
}

.case-row.is-selected::before {
  position: absolute;
  top: 16px;
  bottom: 16px;
  left: 0;
  width: 2px;
  border-radius: 3px;
  background: var(--ph);
  box-shadow: 0 0 12px rgba(115,245,173,.55);
  content: '';
}

.case-row-avatar,
.case-avatar {
  display: grid;
  place-items: center;
  border: 1px solid var(--line);
  background: linear-gradient(145deg, rgba(98,217,255,.14), rgba(169,145,255,.09));
  color: var(--cy);
  font-family: var(--dp);
  font-weight: 650;
}

.case-row-avatar {
  width: 38px;
  height: 38px;
  border-radius: 11px;
  font-size: 12px;
}

.case-row-main {
  min-width: 0;
}

.case-row-top {
  display: flex;
  align-items: center;
  gap: 7px;
}

.case-row-name {
  min-width: 0;
  overflow: hidden;
  color: var(--text-soft);
  font-family: var(--dp);
  font-size: 12px;
  font-weight: 550;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.case-row-email,
.case-row-time,
.case-row-duplicates {
  color: var(--dim);
  font-size: 7px;
}

.case-row-duplicates {
  white-space: nowrap;
}

.case-row-subject {
  overflow: hidden;
  margin-top: 7px;
  color: var(--text);
  font-size: 9px;
  line-height: 1.4;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.case-row-snippet {
  display: -webkit-box;
  overflow: hidden;
  margin-top: 5px;
  color: var(--muted);
  font-family: var(--dp);
  font-size: 10px;
  line-height: 1.45;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 2;
}

.case-row-meta {
  display: flex;
  align-items: flex-end;
  flex-direction: column;
  gap: 7px;
}

.case-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--cy);
}

.case-row[data-risk="critical"] .case-dot,
.case-row[data-risk="high"] .case-dot {
  background: var(--rd);
  box-shadow: 0 0 8px rgba(255,107,121,.55);
}

.case-row[data-risk="medium"] .case-dot {
  background: var(--am);
}

.queue-loading,
.case-loading {
  display: grid;
  place-items: center;
  color: var(--muted);
}

.queue-loading {
  min-height: 420px;
  grid-template-columns: repeat(3, 5px);
  align-content: center;
  gap: 7px;
}

.queue-loading span,
.case-loading span {
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: var(--ph);
  animation: support-load 1s ease-in-out infinite;
}

.queue-loading span:nth-child(2),
.case-loading span:nth-child(2) { animation-delay: .15s; }
.queue-loading span:nth-child(3),
.case-loading span:nth-child(3) { animation-delay: .3s; }

@keyframes support-load {
  50% { transform: translateY(-5px); opacity: .35; }
}

.queue-empty,
.case-placeholder {
  display: flex;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  text-align: center;
}

.queue-empty {
  min-height: 420px;
  padding: 28px;
}

.queue-empty svg {
  width: 34px;
  margin-bottom: 14px;
  stroke: var(--dim);
}

.queue-empty strong {
  font-family: var(--dp);
  font-size: 15px;
}

.queue-empty span {
  max-width: 260px;
  margin-top: 7px;
  color: var(--muted);
  font-family: var(--dp);
  font-size: 11px;
  line-height: 1.5;
}

.case-pane {
  position: relative;
  min-width: 0;
  min-height: 680px;
  background: rgba(13,16,23,.56);
}

.case-placeholder {
  position: absolute;
  inset: 0;
  padding: 40px;
}

.case-placeholder svg {
  position: relative;
  width: 42px;
  margin-bottom: 21px;
  stroke: var(--ph);
}

.placeholder-orbit {
  position: absolute;
  width: 190px;
  height: 190px;
  border: 1px solid rgba(115,245,173,.07);
  border-radius: 50%;
  box-shadow: 0 0 0 45px rgba(115,245,173,.018), 0 0 0 90px rgba(98,217,255,.008);
}

.case-placeholder h2 {
  position: relative;
  margin: 0;
  font-family: var(--dp);
  font-size: 20px;
  font-weight: 600;
}

.case-placeholder p {
  position: relative;
  max-width: 420px;
  margin: 9px 0 0;
  color: var(--muted);
  font-family: var(--dp);
  font-size: 12px;
  line-height: 1.6;
}

.case-detail {
  height: 100%;
}

.case-header {
  position: sticky;
  top: 0;
  z-index: 4;
  min-height: 76px;
  justify-content: space-between;
  gap: 14px;
  padding: 13px 18px;
  border-bottom: 1px solid var(--line);
  background: rgba(13,16,23,.96);
  backdrop-filter: blur(18px);
}

.case-back {
  display: none;
}

.case-identity {
  min-width: 0;
  gap: 11px;
}

.case-avatar {
  width: 42px;
  height: 42px;
  flex: 0 0 42px;
  border-radius: 12px;
  font-size: 14px;
}

.case-identity h2,
.case-identity p {
  overflow: hidden;
  margin: 0;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.case-identity h2 {
  font-family: var(--dp);
  font-size: 15px;
  font-weight: 590;
}

.case-identity p {
  margin-top: 4px;
  color: var(--muted);
  font-size: 8px;
}

.case-header-actions {
  gap: 8px;
}

.secondary-button,
.primary-button {
  display: inline-flex;
  min-height: 39px;
  align-items: center;
  justify-content: center;
  padding: 0 13px;
  border-radius: 10px;
  font-size: 8px;
  letter-spacing: .06em;
  text-decoration: none;
  cursor: pointer;
}

.secondary-button {
  border: 1px solid var(--line);
  background: rgba(255,255,255,.025);
  color: var(--text-soft);
}

.secondary-button:hover:not(:disabled) {
  border-color: var(--line-strong);
  color: var(--text);
}

.primary-button {
  border: 1px solid rgba(115,245,173,.32);
  background: var(--ph);
  color: #06110a;
  font-weight: 700;
}

.secondary-button:disabled,
.primary-button:disabled {
  opacity: .42;
  cursor: not-allowed;
}

.case-scroll {
  max-height: 736px;
  overflow-y: auto;
  overscroll-behavior: contain;
  padding: 18px;
  scrollbar-color: var(--line-strong) transparent;
  scrollbar-width: thin;
}

.case-summary-card,
.detail-section,
.evidence-section,
.draft-section,
.action-section {
  margin-bottom: 13px;
  padding: 16px;
  border: 1px solid var(--line);
  border-radius: 14px;
  background: rgba(255,255,255,.022);
}

.case-summary-card {
  background: linear-gradient(145deg, rgba(115,245,173,.055), rgba(255,255,255,.018));
}

.case-badges {
  flex-wrap: wrap;
  gap: 6px;
}

.status-badge {
  display: inline-flex;
  min-height: 24px;
  align-items: center;
  padding: 0 8px;
  border: 1px solid var(--line);
  border-radius: 7px;
  background: rgba(255,255,255,.025);
  color: var(--text-soft);
  font-size: 7px;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.status-badge.is-risk,
.status-badge.is-founder {
  border-color: rgba(255,107,121,.2);
  background: var(--rd-soft);
  color: var(--rd);
}

.status-badge.is-intent {
  border-color: rgba(98,217,255,.2);
  background: var(--cy-soft);
  color: var(--cy);
}

.status-badge.is-status {
  border-color: rgba(255,197,104,.2);
  background: var(--am-soft);
  color: var(--am);
}

.case-summary-card h3 {
  margin: 14px 0 7px;
  font-family: var(--dp);
  font-size: 20px;
  font-weight: 590;
  line-height: 1.25;
}

.case-summary-card > p {
  margin: 0;
  color: var(--text-soft);
  font-family: var(--dp);
  font-size: 12px;
  line-height: 1.6;
}

.case-facts {
  display: grid;
  grid-template-columns: repeat(3, minmax(0,1fr));
  gap: 8px;
  margin: 16px 0 0;
}

.case-facts > div {
  min-width: 0;
  padding: 9px 10px;
  border: 1px solid rgba(255,255,255,.045);
  border-radius: 9px;
  background: rgba(0,0,0,.12);
}

.case-facts dt {
  color: var(--dim);
  font-size: 7px;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.case-facts dd {
  overflow: hidden;
  margin: 5px 0 0;
  color: var(--text-soft);
  font-family: var(--dp);
  font-size: 11px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.detail-heading {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 12px;
}

.detail-heading span,
.detail-heading small {
  color: var(--dim);
  font-size: 7px;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.detail-heading h3 {
  margin: 4px 0 0;
  font-family: var(--dp);
  font-size: 14px;
  font-weight: 580;
}

.evidence-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0,1fr));
  gap: 8px;
}

.evidence-card {
  min-width: 0;
  padding: 11px;
  border: 1px solid rgba(255,255,255,.05);
  border-radius: 10px;
  background: rgba(0,0,0,.13);
}

.evidence-card > span,
.evidence-card > strong,
.evidence-card > small {
  display: block;
}

.evidence-card > span {
  color: var(--dim);
  font-size: 7px;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.evidence-card > strong {
  overflow: hidden;
  margin-top: 8px;
  color: var(--text-soft);
  font-family: var(--dp);
  font-size: 12px;
  font-weight: 560;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.evidence-card > small {
  margin-top: 5px;
  color: var(--muted);
  font-size: 7px;
  line-height: 1.45;
}

.thread-list,
.history-list {
  display: grid;
  gap: 7px;
}

.thread-item,
.history-item {
  border: 1px solid rgba(255,255,255,.05);
  border-radius: 10px;
  background: rgba(0,0,0,.12);
}

.thread-item summary {
  display: grid;
  grid-template-columns: minmax(0,1fr) auto;
  gap: 12px;
  min-height: 54px;
  align-items: center;
  padding: 10px 12px;
  cursor: pointer;
  list-style: none;
}

.thread-item summary::-webkit-details-marker { display: none; }

.thread-who strong,
.thread-who span {
  display: block;
}

.thread-who strong {
  overflow: hidden;
  color: var(--text-soft);
  font-family: var(--dp);
  font-size: 11px;
  font-weight: 560;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.thread-who span,
.thread-time {
  margin-top: 4px;
  color: var(--dim);
  font-size: 7px;
}

.thread-body {
  max-height: 360px;
  overflow: auto;
  margin: 0;
  padding: 12px;
  border-top: 1px solid rgba(255,255,255,.045);
  color: var(--text-soft);
  font-family: var(--dp);
  font-size: 11px;
  line-height: 1.65;
  white-space: pre-wrap;
}

.history-item {
  display: grid;
  grid-template-columns: 78px minmax(0,1fr) auto;
  gap: 10px;
  align-items: start;
  padding: 10px 11px;
}

.history-time,
.history-direction {
  color: var(--dim);
  font-size: 7px;
}

.history-copy strong,
.history-copy span {
  display: block;
}

.history-copy strong {
  color: var(--text-soft);
  font-family: var(--dp);
  font-size: 10px;
  font-weight: 560;
}

.history-copy span {
  margin-top: 4px;
  color: var(--muted);
  font-family: var(--dp);
  font-size: 9px;
  line-height: 1.45;
}

.empty-detail {
  padding: 18px;
  border: 1px dashed var(--line);
  border-radius: 10px;
  color: var(--muted);
  font-family: var(--dp);
  font-size: 10px;
  line-height: 1.55;
  text-align: center;
}

.draft-purpose {
  margin: -2px 0 12px;
  color: var(--muted);
  font-family: var(--dp);
  font-size: 10px;
  line-height: 1.55;
}

.draft-section label {
  display: block;
  margin-bottom: 7px;
  color: var(--dim);
  font-size: 7px;
  letter-spacing: .08em;
  text-transform: uppercase;
}

#draft-body {
  width: 100%;
  resize: vertical;
  border: 1px solid var(--line);
  border-radius: 11px;
  outline: 0;
  background: rgba(3,5,8,.48);
  color: var(--text-soft);
  font-family: var(--dp);
  font-size: 12px;
  line-height: 1.65;
  padding: 13px;
}

#draft-body:focus {
  border-color: rgba(115,245,173,.3);
  box-shadow: 0 0 0 3px rgba(115,245,173,.05);
}

.draft-actions {
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

.draft-actions > span {
  color: var(--am);
  font-size: 7px;
}

.action-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0,1fr));
  gap: 8px;
}

.action-card {
  display: flex;
  min-height: 82px;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  padding: 11px;
  border: 1px solid rgba(255,255,255,.05);
  border-radius: 10px;
  background: rgba(0,0,0,.13);
}

.action-card strong,
.action-card span {
  display: block;
}

.action-card strong {
  color: var(--text-soft);
  font-family: var(--dp);
  font-size: 11px;
  font-weight: 560;
}

.action-card span {
  margin-top: 5px;
  color: var(--muted);
  font-family: var(--dp);
  font-size: 9px;
  line-height: 1.45;
}

.action-lock {
  display: grid;
  width: 28px;
  height: 28px;
  flex: 0 0 28px;
  place-items: center;
  border: 1px solid rgba(255,197,104,.18);
  border-radius: 8px;
  background: var(--am-soft);
  color: var(--am);
}

.action-lock svg {
  width: 12px;
  stroke: currentColor;
}

.case-loading {
  position: absolute;
  inset: 0;
  grid-template-columns: repeat(3, 5px);
  align-content: center;
  gap: 7px;
  background: rgba(10,12,17,.92);
}

.case-loading p {
  grid-column: 1 / -1;
  max-width: 360px;
  margin: 12px auto 0;
  color: var(--muted);
  font-family: var(--dp);
  font-size: 11px;
  text-align: center;
}

.toast {
  position: fixed;
  right: 22px;
  bottom: 22px;
  z-index: 2000;
  max-width: min(380px, calc(100vw - 28px));
  padding: 12px 14px;
  border: 1px solid rgba(115,245,173,.22);
  border-radius: 11px;
  background: rgba(13,18,17,.97);
  box-shadow: 0 18px 55px rgba(0,0,0,.35);
  color: var(--ph);
  font-size: 9px;
  line-height: 1.5;
}

.support-page button:focus-visible,
.support-page a:focus-visible,
.support-page input:focus-visible,
.support-page textarea:focus-visible,
.support-page summary:focus-visible {
  outline: 2px solid rgba(115,245,173,.72);
  outline-offset: 2px;
}

@media (max-width: 1120px) {
  .support-grid { grid-template-columns: minmax(310px, 370px) minmax(0,1fr); }
  .evidence-grid { grid-template-columns: repeat(2, minmax(0,1fr)); }
  .case-facts { grid-template-columns: repeat(2, minmax(0,1fr)); }
}

@media (max-width: 860px) {
  .support-topbar { min-height: 64px; padding: 10px 13px; }
  .support-heading .page-eyebrow { display: none; }
  .support-heading h1 { font-size: 17px; }
  .support-search { width: 40px; padding: 0 11px; }
  .support-search input,
  .support-search .key-hint { display: none; }
  .support-search:focus-within {
    position: absolute;
    inset: 10px 13px;
    z-index: 4;
    width: auto;
    background: rgba(13,16,23,.99);
  }
  .support-search:focus-within input { display: block; }
  .support-controls .control-button { width: 40px; padding: 0; }
  .support-controls .control-button span { display: none; }
  .mode-pill { min-height: 38px; }
  .support-main { padding: 22px 13px 34px; }
  .support-intro { align-items: flex-start; flex-direction: column; }
  .coverage-state { width: 100%; }
  .support-metrics { grid-template-columns: repeat(2, minmax(0,1fr)); }
  .metric-card { min-height: 108px; }
  .support-grid { grid-template-columns: 1fr; }
  .queue-pane { border-right: 0; }
  .case-pane { display: none; min-height: 680px; }
  .support-page.case-open .queue-pane { display: none; }
  .support-page.case-open .case-pane { display: block; }
  .case-back { display: grid; }
  .case-list,
  .case-scroll { max-height: none; }
}

@media (max-width: 560px) {
  .back-link { width: 38px; height: 38px; flex-basis: 38px; }
  .mode-pill { padding: 0 9px; font-size: 7px; }
  .support-intro h2 { font-size: 30px; }
  .support-metrics { gap: 7px; }
  .metric-card { min-height: 104px; padding: 13px; }
  .metric-card strong { margin-top: 12px; font-size: 27px; }
  .support-grid { min-height: 610px; border-radius: 14px; }
  .case-row { grid-template-columns: 36px minmax(0,1fr) auto; padding: 12px; }
  .case-row-avatar { width: 36px; height: 36px; }
  .case-header { padding: 10px; }
  .case-avatar { display: none; }
  .case-header-actions .secondary-button { display: none; }
  .case-scroll { padding: 10px; }
  .case-summary-card,
  .detail-section,
  .evidence-section,
  .draft-section,
  .action-section { padding: 13px; }
  .case-facts,
  .evidence-grid,
  .action-grid { grid-template-columns: 1fr; }
  .history-item { grid-template-columns: 62px minmax(0,1fr); }
  .history-direction { display: none; }
  .draft-actions > span { width: 100%; }
}

@media (prefers-reduced-motion: reduce) {
  .support-page *,
  .support-page *::before,
  .support-page *::after {
    scroll-behavior: auto !important;
    animation-duration: .01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: .01ms !important;
  }
}